I caught my new receptionist in a bald-faced lie; I have this sneaking suspicion she’s done it more than once. How do I know when someone is lying to me? I don’t want to get duped!
People lie about many things: forgetting to lock the cage, liking your outfit, or why they’re late to work—again. Whatever the lie, it’s usually because they’re embarrassed, don’t want to upset someone, don’t want to get involved in petty hassles, or are avoiding punishment. Sometimes, liars lie due to more serious psychological problems, such as delusions or extreme vanity.
Any time you have to relate to people (your staff, your clients), it behooves you to know how to spot a lie. Actions speak louder than words, and it’s the body language you should pay attention to. Here are the signs to look for:
• Speaking in a high-pitched, fast-paced, stuttering voice
• Constantly swallowing and/or clearing throat
• Avoiding eye contact
• Looking around and looking out from the corners of their eyes
• Moistening their lips
• Blinking rapidly
• Rubbing the throat
• Crossing arms over their chest
• Constantly touching the face, especially the mouth, ears, and nose (as if covering them)
• Scratching the head or the back of the neck
• Closed, descending, and insecure poses
• Tapping hands or feet
• Always looking down
• Constantly moving from one place to another or constantly changing poses
• Projecting parts of their body (feet) to an escape route (door)
Obviously, just because someone exhibits one or more of these signs doesn’t make that person a liar. Sometimes, rapid blinking is caused by dry eyes, or throat clearing is a nervous tick. Use a combination of body language and other cues to make an educated guess about whether someone is telling the truth.
I’ve got a shiny new design for my newsletter masthead! Want to know why? Because I’m announcing the next step in my business’s journey: exclusive sponsorship by Veterinary Growth Partners
My long-term goals have always been to:
- be a change catalyst for the veterinary industry, and
- truly make a difference in your lives–the people who work, day in and day out, caring for pets.
For more than 20 years, my fans, groupies, supporters–and even my detractors–have pushed me to keep creating new material, keep challenging them, and push our profession to greater heights. I am still gobsmacked that you all continue to ask for–and sometimes even demand–more, more, more! I want to honor that desire for more with progressive change for me and for my business, McVey Management Solutions
What I’ve Been Doing Lately
During the last four years, I ventured into practice ownership and became a partner in Pathway Partners, LLC
, a management service company that owns and directs the operations of veterinary practices throughout the United States. During that time, I was introduced to Veterinary Growth Partners
(VGP). VGP is a membership organization for forward-thinking veterinary practice owners and managers. The company provides a Pathway to Success through a proven management system, education, tools, resources, and savings programs.
I was so impressed with VGP’s vision that all of my practices became members. I decided to become a co-owner of the organization. And (drumroll, please)… I will be merging my consulting business with VGP! They are already the exclusive sponsor of my Pathway Planning workshops
, but from here forward, being a VGP member will allow you exclusive access to my Emotional Intelligence
and Conflict Competence
workshops. By 2017, I will speak exclusively for VGP members or at VGP-sponsored events.
What does that mean to you? Well, you really should become a VGP
member. There’s no reason not to. I’ll sponsor your first year of membership (more details here
). After that, I think you’ll find that the benefits
(education, management tools, discounts, and rebates) will pay for your $300 annual membership fee many times over. Third-quarter rebate checks averaged more than $1,000 per practice–that’s for one quarter
of participation in the VGP rebate programs!
And if you attend just one of my workshops, you receive an approximate value of $1,000 in registration fees, meals, and supporting materials. I know many of you have wanted to attend the in-depth, three-day sessions, and now you can! All you have to do is become a VGP member, engage with their core partners, and pay travel costs. (A VGP Practice Coach will discuss the details with you once you’ve become a member.) The first workshops are scheduled for this fall:
- Emotional Intelligence: September 9-11, 2016, Boca Raton, FL
- Commando Conversations: November 4-6, 2016, San Antonio, TX
How to Stay in Touch
For the next few months at least, until the merger becomes final, I will continue to post as usual on Twitter
, and Facebook
. Follow me for words of wisdom about leadership, management, team-building, communication, conflict competence, and emotional intelligence. After that, my messages will be co-branded with Veterinary Growth Partners.
Thanks for Your Support
VGP is growing by leaps and bounds, and I want to grow with them. It is through this partnership that I can get the message of “IQ/EQ: Business with Feeling” to even more veterinary professionals around the world. If you have questions about my role in Veterinary Growth Partners, please contact me
or my assistant, Cindy
, via email. Or get in touch by phone at 888-759-7191. From the bottom of my heart, thank you for your continued support. It means the world to me.