What Would Shawn Do? Payment Options

shawn_mcvey

Q:

What is a short script I can use to explain the CareCredit® payment option to clients?

 

A:

The script should include two main messages: 1) the value of the service that you are offering and 2) the benefits of that service. Clients need empathy, so say something that shows that you are connecting with their frustrations. Then help them feel better about their choice. Here’s what I’d suggest:

“I know that this _________ (service) costs more than you expected. I’m sorry that finances even have to be a part of the equation, but we have to sort this out. We can help you with that because we offer a special client payment plan. It works like a credit card, and you can pay for services today and make payments over time or when it is more convenient. Would you be interested in that option?”

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